Hello everyone, this is Troubleshooter development team.
From yesterday, Some people in china reported about the access fail of our server. So we started to check the problem with the people who tell us the problem. And we found these problems that it caused by 'network control '.
Frankly speaking, We didn't know the reason why our server restricted by chinese internet service company. So we had to recommend them the change of network type. For example, from a wired network to wifi or from wifi to wired network.
Fortunately, this way solved the problem and they could acess our server and play game smoothly.
if you can not access our server, if possible, please change network type. And VPN off.
Anyway, we are searching another way to solve these problem.
Sorry for inconvinience.
Thank you.