We’ve discovered a glitch on the server with some player data (saved wolf and game files). It only affects some percentage of players who have logged into their account since October 1st. (Not sure what percentage, but by no means everyone, and probably a small percentage.)
We’re still investigating it, but we recommend that everyone who's logged into the game since October 1st to push their files to the server, to ensure that those files are properly synced on the server. (Click "Push FIles" on the File Sync popup, whenever you see that next. It's okay if you don't see it right away, just next time you see it.)
If you have WQ on multiple computers and/or mobile devices, decide which one has the most current set of wolf and saved-game files, and do the “Push Files” option from that computer or device.