DON'T LET TROLLS RUIN YOUR FUN
As our game continues to grow, we’re continuously working to help foster a healthy and positive community. Robot takes the player experience very seriously and we have no interest in letting toxic players ruin the fun of the game for anyone else (see our Code of Conduct for details). Let’s talk a little bit about how reports from players contribute to the community we are growing!
We receive reports every day from community members with their concerns about other players. These reports help us sort through the data on our end to identify toxic situations. Each report is carefully reviewed and we seek out additional information in our systems to flesh out the details. Every report is reviewed by multiple team members so that we can make an accurate decision consistent with our policies.
HOW DO I REPORT A PLAYER?
If you see a player that is violating the Code of Conduct, Acceptable Use Policy, or the Terms of Service in some way, you can and should report their activity directly to Robot Entertainment. Posting in the forums is nice, but there's a chance it may get missed. For that reason, we only handle player reports directly through our ticketing system.
To report a player, fill out a Support Ticket here. When submitting your report, always remember that the more information you can give us, the better. Be sure to include details like your in-game nickname, the nickname of the player you're reporting, screenshots, the date and approximate time of the incident you're reporting, and what happened. You can find more information on how to provide a detailed report here.
WHAT HAPPENS AFTER I REPORT A PLAYER?
It’s important to note that player privacy is a major concern. If you’re reporting a player, that player isn’t told who reported them. Similarly, if a player’s actions have warranted some kind of action, we keep that information private as well. Punishment is generally a break from the game. Publically shaming that person would be a further punishment that we do not feel is right.
While results are kept private, we can tell you we take each report seriously. Since you’ve spent the time to write up all the details of the situation, it’s only fair that we’re thorough in checking it out. Players that violate the code of conduct receive a suspension that matches with the severity of the offense. As long as you’ve provided an accurate report of someone violating the code of conduct, you can assume action was taken.
Suspending a player isn’t something we take lightly.We understand some players plan their day around their gaming time, and not being able to play your favorite game is a serious change in plans. However, we simply cannot tolerate players creating a toxic experience for others.
OMD!U is all about killin’ orcs and smashin’ dorks. The goal is to have fun with your friends while the green things get gibbed. We appreciate everyone’s help growing our community!