We’re aware of the ongoing connection issues that are preventing some players from accessing the realms, and our team is actively investigating the cause.
Thank you for your patience and for sticking with us while we work on this. We’ll share updates as soon as we have more information.
— The Ashes of Creation Team
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Update 12/12/2025 1:50PM Pacific: All realms have been updated with a fix. We will continue to monitor carefully.