You only have this problem if you suddenly see "Upgrade to Premium" all over the place. If you don't see the upgrade buttons all over, you are very much still premium.
Turns out this affected less than 100 people of the 500K keys out there. We just prefer warning people and err on the side of caution.
These are very specific edge case where you have to do a series of things to end up in a position where Steam sends us entirely incorrect information, since it allowed you to apply a package you aren't supposed to be allowed to apply in certain cases - because it didn't detect your previous purchase.
Those that encounter this problem, as there might still be edge cases out there which we can't test for (we can't test all the permutations on Steam), follow the procedure below, with screenshots and we'll fix you up reeeeal good.
Nathan Richardsson
Senior Producer
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Depending on how you purchased Eternal Crusade over the last 3 years, very bad things can happen if you apply the giftable edition.
Steam tells our systems us you're no longer Premium - or any version of that. If this happened to you, contact us below.
As a paying player you get this on top of your paid edition:
- 20,000 RTC ($20) given to you when you log in the first time after the 1.3 Content Update.
- A Steam giftable and tradable ($20) package of the full version of the game. You can give it to a friend or sell it on the Steam Marketplace.
- The Venerable Items will no longer be available for purchase, unique to you before the transition.
So again:
Do not apply your Steam giftable version on yourself!
You can do it when we say it's safe!!!
It's a giftable version and not intended to be applied to an account that already has the Premium game. It might have worked for some of you, and you may or may not have gotten the 20K RTC.
If you have encountered this, please send us in the BILLING category here:
https://eternalcrusade.zendesk.com/hc/en-us/requests/new
1. What exact version of the game you had
2. Did you uninstall, remove permanently or do anything else to the initial copy
3. Did you ever try pressing the Free to Play button during that time after you bought the initial copy?
4. Have you bought any other of the packages since then?
5. Did you end up with multiple copies in your library?
Support will hook you up real good.
BILLING category here:
https://eternalcrusade.zendesk.com/hc/en-us/requests/new