Hello everyone,
We have become aware of an issue a small minority of you are having in which you are losing your saved profile for an unknown reason. We are working hard to find a solution for this but replicating the bug is proving difficult.
We would be very grateful if anyone who has experienced this issue, could send us as much information on it as possible. This includes your machine specs and things like, did you notice anything strange before you logged out of your last session, had you unlocked any particular item or earned a particular achievement? Did you quit the game using the menu option or quit mid-save?
Please send all bug reports to us via http://dovetailgames.kayako.com
Thank you,
The DTG Team