Hey all,
I hope your weekend is going well. When we woke up this morning, we saw a huge influx of players reporting strange audio issues. The experience many of you had was honestly terrible, and absolutely not what we want for anyone. I cannot apologise enough that something this disruptive slipped through. We are trying our absolute best here, and these last few days have been incredibly turbulent for us. But even with the setbacks, we are not giving up. We are learning, we are improving, and we are doing everything we can to make the game better.
All five of us have been up since the early hours, helping players, replying to reviews, gathering reports and trying to understand exactly what went wrong. It has been extremely difficult to reproduce and track down, but after a full day of digging, we believe we finally found the root cause.
It turns out that much of the instability and distortion was caused by the Windows 11 Audio Enhancements system. We are using a slightly older version of UE5 that predates the recent changes Microsoft introduced, and because of that the engine was not automatically handling the behaviour introduced in the May update.
With the help of several incredibly patient players, we managed to reproduce the issue, confirm the cause and implement a fix. The update is now live, and it should resolve the loud static and distorted audio many of you experienced.
To make sure the fix applies correctly, please restart Steam, allow the game to update, and then run Verify Integrity of Game Files. This will ensure you are on the latest version.
If you still have issues afterwards, please let me know. We are monitoring everything closely and we will continue working to improve the game.
Looking ahead, we are taking in all of your feedback and really thinking about the best steps for the game. One thing that has stood out is the mic calibration onboarding. We know it needs to be clearer, easier and simply better, so players can get the intended experience without feeling lost before the game even begins.
There are also several other improvements and ideas we are exploring, and I will share more about them in an upcoming dev blog.
For now, please make sure you download the latest update. Thank you again for your patience and kindness. It truly means more to us than you know.
To everyone who left negative reviews because of this bug, I completely understand why, and I am truly sorry for the experience you had. I will personally be going through each review from players affected and letting you know that the fix is now live. Thank you for telling us and giving us the chance to fix it.
Have a great rest of your weekend and speak soon - Digital Cybercherries | Joe