Thank you for enjoying Faaast Penguin.
We have compiled a list of frequently asked questions (FAQ) related to gameplay on our official website.
https://faaast-penguin.com/en/news/1230/
We will continue to update it based on the questions you submit, so if you have any issues, we would appreciate it if you could check there first.
Below are the questions and answers we received most frequently yesterday.
Q: I can’t seem to match with other players.
A: If you cancel the matchmaking process within 100 seconds and try again, it may help if you wait around 180 seconds for better results.
- At the beginning of matchmaking, we try to account for latency and player skill level, but the conditions become more lenient as time passes to make matchmaking easier. Currently, there is a known issue where, even though matchmaking is completed internally, the player is not guided to the floating island for several seconds.
- If you cancel during this period, you may cancel participation in that match as well.
We are working to address this issue, and we apologize for any inconvenience in the meantime.
Q: I am experiencing a lot of lag.
A: To prioritize faster matchmaking, you may sometimes be connected to a distant server. You can select your preferred server region through the “Play Mode” settings to improve your connection.
We’ve observed that the North American server may experience high latency depending on the player’s region. We’re working to add more server locations.
Steam / Epic Games Store Version
Q: I get a “Fatal Error” when trying to launch the game.
A: This issue has been observed when launching directly from the executable file in the installation folder. Please start the game through the store launcher or the shortcut created during installation.
Q: The game won’t launch, saying Easy Anti-Cheat is not installed.
A: Please make sure you have the latest version of the game. If the error continues to appear, please try the following steps:
- Open your file explorer and navigate to the game’s installation folder.
- Right-click the “InstallEAC.bat” file and select “Run as Administrator.”
Q: The invite function to become a party is not available.
A: Please make sure you have the latest version of the game. If the error continues to appear, please try the following steps:
- Open your file explorer and navigate to the game’s installation folder.
- Right-click “EpicOnlineServicesInstaller.exe” in the “EpicOnlineServices” file and select “Run as Administrator.”
Q: The game stutters and the performance is unstable.
A: This issue may occur if you are using mouse control-related applications. Please disable any mouse control applications while playing Faaast Penguin.
We appreciate your continued support of Faaast Penguin.