We have a new website live chat system for supporting our players better that has just gone live this week. For Steam customers, this is especially valuable and we'd like to help you. Simply go to our website at www.wwiionline.com and you'll be able to talk to someone LIVE.
We're seeing a lot of traffic and people asking for help, which is awesome! Merlin51 will give us some information about Terrain and how that is progressing, and I'll go into some brief information about production (vehicle and Italian development progress). CRS is looking for volunteer devs and marketing personnel, check out our volunteer page here. And finally we'll do a follow up on the feedback we've been receiving on our Roadmap released last week. Happy Friday Everyone, S!
SUPPORTING OUR CUSTOMERS MORE
After some consideration and coordination with our customer support team here at CRS we're going to be expanding our support into LIVE CHAT on all of our web pages. We currently have a widget for customers to place questions and support tickets, but we don't currently have live support. That will be changing here fairly quickly and we're looking forward to helping more folks who may have questions and need support.
CRS takes supporting our players very seriously and we recognize that with great service it's one of the ways we can stand out and be sure to have that continued personal connection we have with our player base. So this should be a great addition to the whole support work flow - WOOT!
TERRAIN NEWS FROM MERLIN51
Terrain work had begun for the first time in well over a decade. It has been a challenge getting tools that were written some 15 years ago working and making sense of them from the sparse documentation, but we have accomplished that and learned the secrets to terrain and strat object creation.
We can now fix modify and add buildings, towns, trees roads etc. We can even bring home the missing AI. We are currently working on finishing a reliable method of building that terrain out in client form so we can get it out to you, the players, and once we have all these things working smoothly together we will be able to greatly expand the playable map and even look to expanding the map beyond its current borders.
Many terrain fixes have actually already been actively worked on and are already in place in the terrain data files and once we finish a bit more work on the assembly tools should be making their way out into the world.
CREATOR / VEHICLE DEVELOPMENT
We have a new 3D Artist onboard (Urkenstaff) who is learning the way of the Creator software and all of its glory. We're trying to get him up to speed as quickly as possible to help SADGUY deliver more variants of vehicles and help increase production speed of new vehicles to be entered into WWII Online. Salute to him for learning a difficult program and gaining some results.
ITALIANS GETTING POLISH - ALMOST READY
The Italians needed a couple fixes prior to entering Quality Assurance testing and got handed back to our Artists for corrections. We've also improved the production pipeline as it relates to anything to do with infantry so that these fixes can be caught more early on and projects (tasks) can be delivered faster. Stay tuned, they're not too far away from release!
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We've had an overwhelmingly positive response from the community as it relates to last week's Roadmap being released, and we're thrilled about that! We've had two threads made in the forums that may be worth your time in reviewing as they go into some more detail and commentary. You're welcome to expand on those as I'll be actively communicating in those threads.
- Roadmap 2018 discussion
- CRS Wing 2 discussion
There's a lot of great activity still underway here at Cornered Rat Software and it's going to be a kick-ass year! We'll continue to share our progress with you and bring new fixes and content to WWII Online. See you next week, SALUTE!