This is an announcement regarding the [Panarose] occurrence that happened after Nov 9th Update, how we will deal with the results, and the Compensation for affected Captains.
Firstly, this issue occurred after the Nov 9th Update due to an error.
The issue where the monster [Panarose] was being provided to some Captains was fixed around 11:50 Nov 9th (UTC).
All the [Panarose] that were added to the Captains' inventory were removed by around 13:20 Nov 9th (UTC).
The additional errors and other issues regarding this were all fixed by 14:40 Nov 9th (UTC) and we made our announcement that the issue was fixed after we confirmed that the applied fix had no issues. This announcement was posted around 15:07 Nov 9th (UTC).
We realize that after the Update completion and until 13:20 Nov 9th (UTC) when all the monsters were removed from the Captains' inventories,
there were Captains who used these monsters in PvP and other competing aspects of the game to gain unfair advantages,
while other Captains had to suffer losses against them.
We wanted to make sure to remove as many of the unfair advantages that the Captains received so that the Captains who played normally do not 'regret not abusing the bug when they had the chance'.
Please refer to the details below for more information about how we will deal with the results of this issue.
[Captains who climbed PvP Ranking Using Panarose]
Captains who used Panarose in Arena, Novice Arena, World Arena, Underground Arena, Great Voyage, and Temple of Guardians (aka. PvP Content) will have their scores reset down to 1,000.
We will make sure to promptly apply this change so that we can complete it before the World Arena closes today.
No compensation will be provided for Captains who received lower ranking rewards than they normally do due to having their scores reset for using Panarose in PvP Content.
[Non-PvP Competing Content Ranking]
For each of the World Boss, if a Captain had received top-ranking scores using Panarose, the score will be reverted back to the top score before this issue had occurred.
For each floor of the Evil Castle, if a Captain had received top-ranking scores using Panarose, the score will be reverted back to the top score before this issue had occurred.
Making these changes requires more careful consideration due to their nature and they are less urgent compared to the PvP Content-related changes.
Therefore, if these changes do not seem like we can easily implement them by today, we will be delaying this for another day in the near future and proceed when we have established a more stable environment to work on these changes.
[Other PvE Content]
The shortest Turns achieved using Panarose in Rune Temple, Event Dungeon, and Limited Dungeon were longer than the Shortest Turns that can be achieved by using only the available Mercenaries.
This is also not content that is in direct competition with other Captains.
As such, we will not be resetting the Shortest Turns achieved in these content using Panarose.
For similar reasons, Captains who only used Panarose Once in Campaign, Rune Temple, and other non-competition PvE modes, there will not be any further penalties.
However, Captains who used Panarose 2 or more times in the PvE Content mentioned above will be removed from the list of Compensation Target.
However, the Campaign Clear Rewards and other rewards already obtained from the modes will not be removed.
[Currency Used on Panarose]
Currency such as Slimes and Gold that were used on Panarose,
as well as Runes that disappeared because they were equipped on the Panarose when they were removed
will not be compensated for.
Lastly, thank you, Captains, who played the game normally despite such an occurrence happening.
In order to make sure that any loss suffered due to this issue will be compensated for, the PvP Rank changes mentioned above and the following compensation will be provided next week, while the PvP Ranking reset for the Captains who used Panarose will be done within today.
Please note that the Captains who used Panarose as mentioned above will not be receiving the Compensation.
[Panarose Issue Compensation]
Target: All Captains except for those who used Panarose
Compensation: Diamond x2,000, Legend Scroll x50, Mystic Dust x10,000, Arena Sword x30, Novice Arena Sword x30, World Arena Sword x30, Compass x30, Temple Key x30, Horseshoe x1,000, Honor Point x5,000