There has been an error in the latest maintenance, and some of you may have lost your items with permanent usage duration.
It appears to have only affected those who had character purchase reset issue.
We are very sorry about the issue, and we will restore the lost items as soon as possible.
We have stored all your item purchase logs, thus please send us a report email to following address:
[email protected]
Please include Lost Permanent Item in the email subject.
Again, sorry about the inconvenience.
GunZ Team