Hello everyone,
Since the last update, lots of players have reported about a couple of major issues; player nickname getting changed, character level progress getting reset
If you experienced either of the above issues, please send us a report email with following subject format. For those who have already sent us reports, please report to us again in this format. Please send us all reports regarding these issues by May 12.
1. Regarding nickname change issue
Email subject: [Nickname Change] “Current nickname” -> “original nickname”
2. Regarding level reset issue
Email subject: [Level Reset] “recently reached level” -> “current level”
We will check and review your character information, then compensate the damage in timely manner.
Please understand that it would be hard for us to restore your data if your report comes in later than May 12 or comes in with incorrect format.
We apologize about the inconvenience and will do our best to restore everything back to normal as soon as possible.
- GunZ Team