Hello, Adventurers!
Today we have an update from our Game Security team. Read on to learn a bit about some of their recent efforts to restore fairness to players after investigating an Ascended Candle exploit in Sky.
Fair and secure play is essential for creating safe and fun experiences in the world of Sky. The Sky Game Security team routinely runs detections and enforcement efforts to find evidence of cheating or fraud, and issue warnings, temporary actions, item or currency removals, or account bans to protect the Sky community from risky or illegal behaviors.
We first want to extend our gratitude to the many players that report cheating or suspicious behaviors to our team to investigate. As a reminder, we strongly discourage the practice of using third party programs or scripts to gain any unfair advantage in Sky; not only is this a violation of the Sky Community Rules and Terms of Service, but it places you and others at risk.
Engaging in cheats and hacks creates an unsafe gaming environment that allows for bad actors to target players and accounts, including with illegal harms our team works to prevent like online scamming, account takeovers, and placing player privacy and security at risk.
For the protection of the community, we enforce the rules to ensure Sky remains a safe and secure environment for players of all ages to enjoy.
After conducting a comprehensive investigation and review, we've identified over 84 thousand accounts with more Ascended Candles than is possible to obtain through legitimate play. To restore balance in the skies, we are removing the excess Ascended Candles from these accounts and issuing warnings with reminders to uninstall any third party programs or scripts before returning to the game. Additionally, any items these accounts directly purchased with Ascended Candles will be removed to further support fair play for the Sky community.
If your account is involved in these efforts, an in-game message will be sent with additional details, along with the warning we hope you’ll read and respect to help keep Sky safe and secure for everyone to enjoy.
Thank you again to everyone that continues to report cheating or suspicious behaviors for investigations. With your help, we’ll continue to keep Sky a safe, fair, and fun place for all.