We know The issues
So during last major patch we ran into some major issues that appeared only after being put into the game . I'm not going to lie to you it sucks, and it's all very embarrassing to say the least.
I will be rectifying this situation till we fix this. We have a small team so bare with us. I will be starting a thread on our website on refunds in game and how to get anything youv'e lost right away. I do sincerely apologize, and i'm here personally to help in anyway I can.
You can post them here- http://www.reverieworld.com/forums/showthread.php?t=7471
-Hi11Zone