Dear Metas：
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: [email protected]. We'll investigate as soon as we receive your message.
Since the official release of Once Human version 2.0, we've been gathering community feedback from every Meta-Human and actively addressing your concerns. Here are the latest fixes we have implemented:
Here are the current details of the changes we've made:
1. Fixed an issue where universal class interactions behaved abnormally.
2. Fixed an issue where blueprints couldn't be upgraded on mobile devices.
3. Fixed an occasional issue where Lightforge Loot Crates couldn't be opened.
4. Fixed an issue where returning Meta-Humans couldn't access the new season.
5. Fixed an issue where universal interactions didn't refresh after transplanting crops.
6. Fixed an issue where aerial attacks could get stuck in certain environments.
7. Fixed a rare issue causing reload failures in the Dream Pop event.
8. Fixed an issue where Meta-Humans couldn't enter servers with high character counts.
9. Fixed a display error on mobile where Deviations in Dream Pop showed incorrect rarity.
10. Fixed an issue preventing Solar Power Vending Machines from being built in Harvesters' Market during Manibus and Evolution's Call.
11. Fixed a scenario bug in Endless Dream where the task "Eliminate a Light Dreamer affected by Bubbly Energy" couldn't be completed.
12. Fixed an issue where interacting with the Teleportation Tower in Blackfell failed to unlock it.
13. To ensure fairness and maintain Deviation value, all Deviations obtained in Dream Pop will now be bound to the character.
14. A compensatory class open-test gift pack containing class-change items has been sent to all Meta-Humans via in-game mail.
Ⅰ. If your current character has already chosen a class, you will receive compensation.
Ⅱ. If your current character has not chosen a class, you will receive both Class Fragments and compensation.
The pack auto-opens upon mail collection, with all items directly deposited into your backpack.
*Characters in Once Human: RaidZone and those in novice scenarios will not receive this mail.
15. We've identified an issue where Discord's Game Overlay feature may force the in-game frame rate to lock at 60 FPS. If you'd like to play at a higher frame rate, we recommend temporarily disabling the Game Overlay in your Discord settings. We will fix this in a future update.
Once Human Development Team