Greetings!
If you encounter any issues while playing, please contact us using the following methods:
PC: Open the in-game ESC menu → Feedback & Customer Support → Select Bug Report to submit your issue.
Mobile: Tap the menu button in the upper right corner → Tap the headphone icon in the sidebar → Select Customer Support → Then choose Bug Report to submit your feedback.
If you're offline, you can also report issues via our official email: [email protected]. We'll investigate as soon as we receive your message.
Since the official release of Once Human version 1.6.3, we've been gathering community feedback and actively addressing your concerns. Here are the latest fixes we have implemented:
Here are the current details of the changes we've made:
1. Fixed an issue causing abnormal visual effects when using the Spectral Cloak.
2. Fixed an issue in Once Human: RaidZone where after dismantling a collectible, the collectible itself was not returned. We will compensate affected players in the coming days.
3. Fixed an issue affecting Battle Pass Exp on custom servers.
4. Fixed an issue affecting the appearance of the Final Gambit female hairstyle.
5. Fixed an issue where the screen flashed white when using the Deviation: ZapCam.
6. Fixed an issue where the Downstar suffix's damage boost cap did not take effect.
7. Fixed an issue affecting the appearance of the Grelen Tech Wallpaper when applied to glass walls.
8. Fixed an issue where Thermal Towers could retain invalid connections. If your Thermal Tower is connected to an out-of-range Thermal Tower, and you cannot switch the connection to another Thermal Tower, please wait 3–5 minutes before re-opening the Thermal Tower interface and requesting a new connection. If this issue persists after multiple attempts, please make a report via the in-game feedback channels.
9. Fixed an issue where the Azure Hot Spring furniture item became unresponsive.
10. Fixed an issue where challenge tasks in Meta's Bounty - Inverted Trail could not be completed.
11. Fixed an issue affecting the appearance of the character's thighs when wearing Urban Jurassic - Macaron Bottom in the wilderness.
12. Fixed an issue affecting the appearance of the female version of the Final Gambit Bottom.
13. Fixed an issue affecting the probability of obtaining complete gear from loot crates found in Starfall Inversion.
Once Human Development Team