We wanted to reach out and let everyone know what has been happening recently with some server and lag issues.
There are three issues and we wanted to let you know exactly what we're experiencing and how that affects what you're experiencing.
The first and most drastic was our server hosting situation. For the past two weekends Softlayer, the hosting company that we use, have experienced outbursts that have caused issues (such as game drops and disconnects, slow time, games not starting) that have ruined complete matches. These issues were one off issues and they did not persist. Once we discovered them, we've been taking them offline and getting our hosting company to fix them asap. While we do not directly control these servers, we deeply apologize and we are talking to the hosting company demanding better for you, our players.
The second is a scattering of bugs from hit markers not appearing to teleporting or not respawning while falling off the ship. These are bugs on our end and we are 100% focused on squashing these asap.
The third is a fps drop caused by flamethrowers. As flamethrowers became more in use after the last update, the fps drops caused by flamethrowers were more glaring. This is something we've seen crop up and know many players have experienced. We want to make sure you know this is something we are looking to optimize so our players do not suffer from avoidable fps drops.
We deeply apologize that many players' first experiences of Guns of Icarus had to be marred by these issues and apologize to our vets who wanted a simple and fun weekend of dirigible demolition.
As always we will do our best to give you the best game experience possible and if we fail that we will be as open and honest about the reason why. Also, we want to do something about the trouble we've caused. So for every player who signs into Guns of Icarus before next Monday will receive a free Revolutionary costume, both male and female. If you already bought the revolutionary costume, please send an email to [email protected] and request any other item we sell in the store.