Hello Realmers,
We’ve heard your concerns about our Customer Support, and in the last couple of months, we have been implementing changes in order to better meet your expectations and the service levels we want to provide.
We have recently revised our CS procedures and we are continuously working on them. We’ve also increased the number and frequency of ban waves, meanwhile, the amount of appeals coming from the community, decreased.
To find out more about our affords against cheaters and general CS policies, check out our blog post.