Hello Realmers,
Today we are letting you know a bit more about ValsinedGM, one of our Costumer Support agents that has a peculiar superpower…
IGN, Nationality and Age?
Hey guys, ValsinedGM here coming to you straight from Bulgaria, and I am turning 26 years old this year.
What is your job? Tell us about it.
I am currently occupying the Senior CS Agent position, meaning my primary objective is to handle player requests sent to us on the Customer Support Desk. The day-to-day stuff I do is really interesting for me because I usually handle the more specific issues / bugs that players are facing.
It allows me to really get my hands dirty with the technical stuff. Let me tell you that when there is a shortage of such tickets it’s a good sign for us and the players. It means we are delivering a good quality product. But when I get some of those tickets – oooh man, don’t get me started! Nothing feels better than solving a tough one.
Any hidden talents or hobbies?
Well… here at Deca we always add context to this question by saying – “No exceptions, everyone has a hidden talent, so spit it out!”.
And in accordance with this standard, I wanna share a very intriguing talent of mine – which is that I am really good at getting hiccups, almost as good as getting rid of them. I could apply for the hiccup prevention hotline. For many of you, I realize that may be an odd talent but believe me – if you get hiccups as often as I do, this talent can more accurately be described as a superpower.
As for hobbies – I used to be a very hardcore gamer. Recently I’ve let that go and became a casual in that regard. But the same can’t be said for my other big hobby – which is programming. I love to automate parts of my workflow or make others more efficient, and some of you may have heard of this saying from a wise man:
– “Never spend 6 minutes doing something by hand when you can spend 6 hours failing to automate it”
And to be honest with you – based on my experience – it holds true to this day.
How did you end-up on DECA?
(To find out the answer to this question and read the rest of the interview, read the blog post on our official blog.)