Thank you for your patience. We have been busy not only with work on our two projects but also proceeding with this plan of action. We have been making arrangements so that we can fulfill the preorders on our own, which includes ordering a batch specifically for preorders.
Why weren’t there updates sooner?
Firstly, apologies for not providing updates sooner, the situation with the lawsuit against our American plush provider was moving far too quickly for us to provide anything of concrete substance for updates, especially regarding our plans. We have received questions, but not too many, so we thought it was best to hold off on speaking until we had something more concrete.
When am I getting my plush?
We have finalized a deal with the original Chinese supplier that the American manufacturer was sourcing a great portion of our product from. This deal will replace the plushies that our American manufacturer failed to deliver to us. As of today’s posting date, We were given an estimate of 45 days to produce this plush and 30 days overseas for it to arrive in America. We’re also working to find a warehousing company that can take this order and distribute it to you, the customer, which we will update you on once we have a deal secured. Because of this, we cannot give any actual guarantee on the date, but we’re hoping and aiming for 3 to 5 months out at the latest. In the meantime, all refunds can be requested via our purchase complaint form and will be respected before the date of delivery to you. Also because of this, the Plush will no longer be partially made in America due to the situation. If you had previously bought the order on the basis of it being partially made in America and wish for a refund, we will respect it and offer your money back.
So you’re not suing the Chinese?
No. This is a misconception that was spread due to misunderstanding the situation: We are suing the American manufacturer who would have dealt with parts of design, quality assurance, abiding by Borders and Customs rules for importing product, stuffing, and delivery to you, our customers.
The Chinese side of production has been very reasonable with us so far. The American manufacturer is who we are suing.
Why did this deal take so long to secure?
Initially, we wished to use the court system to seize the unfinished order from our American manufacturer so that we could finish it here in the United States and then distribute it. However, this process was far more time consuming than we thought was reasonable for our customers. Because of this, we decided to order another round of the plushies from the original Chinese manufacturers that the American manufacturer worked with for fabric parts.
There will be no price increase on the pre-orders as a result of this. Your order is your order and we will respect it.
Once you get the new order, will you sell more plushies from that order?
Only after we have confirmed all pre-orders are complete AND we have inventory leftover will we consider selling any leftover plushies from our replacement order. If we’re able to recover our original order from the American manufacturer (and said order is actually finished), we will only put them up for sale after all pre-orders are satisfied.
How did you find and choose the manufacturer who you are now suing?
We were searching for an American manufacturer to handle physically making and distributing the plush in the hopes that doing so would prevent us from having to deal with companies overseas, as we were new to the manufacturing process.
The company we found had a great Better Business Bureau page and seemingly had a robust history of working with a myriad of other companies on projects like these. Calling him, he was extremely helpful on the front end, working out the logistics of everything from fabric to distribution. We even got a prototype from him, as was used in the advertisement, and while there was plenty of struggle in doing this during the design process, we were largely led to believe this was the fault of the Chinese side of production due to comments from the American Company. To us, it seemed like he was an honest businessman running a small company that could actually deliver on the product, especially since he was successfully able to get us a prototype.
The American company offered us a hybrid system wherein the skins and some stuffing would be done overseas while the product would have quality assurance, stuffing, and distribution to customers done in America. To us, this seemed like the best middle ground between not getting scammed internationally and having a cost-effective product that wouldn’t cost $40 to $50 from our customers by making it fully in America.
Clearly, there is some irony in this situation. So far, the Chinese manufacturers we’re working with have been very considerate and respectful given the situation. All pictures we’ve publicly shown of the plush were from their side of distribution as well.
Does the new game have anything to do with the plush situation?
No, we’ve been working on this as far back as late into Wani’s development, it has only recently gotten to a point where we’re comfortable with showing it to the public.
If anything, the current plush problem has taken time away from development for both of our projects. If it wasn’t for the behavior of our American manufacturer, we would have had more to show sooner.
Why didn’t you just use Makeship?
Makeship prohibits us from doing re-releases of our plush after the pre-ordering period without substantial modification to the plush. This means that, if the plush was successful, we would not be able to make the exact same one again for our fans. We believed that this model of business was unfair for our fans who may want a plush but missed the ordering window. Even if there was enough demand for the same plush, we wouldn’t be able to reproduce it exactly due to Makeship’s requirements.
Our solution to this was to work with a manufacturer here in the United States that would permit us to do this. The company we found, as stated, looked very legitimate and had glowing reviews on the Better Business Bureau, a non-profit for providing reviews on companies. From our view, we were working with a trustworthy, local, proven-to-work, American manufacturer we could hold accountable that would provide us a consistent product that we wouldn’t have to substantially change if we were to re-release it.
Original Post: https://support.cavemanon.xyz/march-18th-2026-olivia-plush-update/