🏝️ Hey Castaways!! 🏝️
As you may have noticed we launched 🚀on Thursday and there have been a bunch of mixed reviews due to a bunch of bugs, glitches, and imperfections🐞over this weekend. First off, we want to extend our heartfelt gratitude to each and every one of you who reported these issues 🙏
We are glad to say that the majority of players seem to be having a great time, based on the reviews, but we appreciate that even if this is only affecting a few people it’s not good enough. We feel really bad that anyone had problems like this and we are going to deal with this head on.
Here are some of the issues raised:
- “Losing connection to host” - Whilst the game does use online tools so we can provide content updates and events, this shouldn't be affecting your ability to play solo. We are looking into why this has happened and will get this fixed ASAP.
- “Bug which reverts areas of the map back to their original state - e.g. restoring barriers” - This should not be happening obviously.
- “Need to have an Epic Account” - you do not need an epic account but on rare occasions a small number of users seem to get stuck in a loop where they don’t seem to be able to skip this.
- Key Binding bug - some users have stated that they have had issues where changing the controls fails to save properly. E.g. when switching from QWERTY to AZERTY Keyboard layouts.
Our team is already hard at work, working out what has caused these issues and getting you a hot-fix in the next few days. 🔨⚙️
Rest assured, we're treating this seriously and with the utmost urgency, we know you all deserve a smooth gaming experience! We will do better!
Additionally, we have had some comments about some elements of the game we also want to fix that includes:
- Ability to Pause the Game - currently you can only Save & Quit
- Onboarding - some people aren’t hitting the information/unlocks intended making for them the process seem slow and confusing
- Some of our hints and guides seems to be too subtle
We are working on these issues now and hope you will bear with us.
Your support means the world to us! 🌐🚀
Sincerely
Bendik
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Why not join our community on Discord! as this will help us get track your feedback, bug reports, and you can also get help with the game, and find friends to play with. Aside from the frogtastic presence of your favorite Frogboy!
Snowcastle Games
