Dear ballers,
We have found issue that Cumulative Purchase Bonus event scheduled to update after the 12/10 maintenance was applied one day earlier than intended.
The reward was planned to change from Blazion Jersey Set to the Gena's Growth Box Ticket after 12/10 maintenance.
However, due to an update error, some players were able to claim the unintended reward on 12/9.
The reward will be correctly updated to the Gena Growth Box Ticket after the 12/10 maintenance.
For players who made purchases on 12/9 and already claimed the cumulative purchase reward, the following measures will be applied:
1) If you already claimed the reward]
-We will not retrieve your reward
-Event reward will be changed after 12/10 maintenance. So you will receive Gena's Growth Box Ticket instead of Blazion Jersey Set after the 12/10 maintenance for next step
-If you prefer to exchange your Blazion Jersey Set for Gena's Growth Box Ticket, please submit a CS ticket. Claimed step remains as claimed
→ Upon request, the Blazion Jersey Set will be removed and the corresponding step’s Gena's Growth Box Ticket will be granted
→ Please use help function in Discord or 1:1 inquiry in homepage for CS ticket
2) If you have not claimed the reward
-After the 12/10 maintenance, unclaimed rewards will be changed to the Gena's Growth Box Ticket
We sincerely apologize for the inconvenience caused by this issue,
and kindly ask you to keep this information in mind when claiming rewards before the 12/10 maintenance.
Thank you.
- 3on3 Freestyle Team