Dear Bersians,
the past weeks were troubled. We are aware of the things that were not going well and we want to give you some information on the issues that have been most spoken about recently.
1. Gold Gain
You reported to us that it is difficult to obtain enough gold in the game. Therefore we have been discussing in detail about the gold gain and you can expect changes to it directly in-game. The gold boost we activated was planned as a temporary measure to compensate for the low gold availability as this is a solution we can activate by ourselves. Since we can’t adjust the gold gain in-game directly and need some more time, we decided to reactivate the 100% gold boost again for you today.
2. The 16 man raid
After receiving several reports we have investigated this issue further and narrowed down potential issues that can lead to crashes when creating a party for the 16 man raid. As soon as fixes for those issues are available we will apply them to the live servers.
3. Personal Loot (16 man raid)
We have discussed this topic with Blueside and the current behavior of personal loot is intended.
4. Legendary loot notification in game
We got several reports that the legendary loot notification disturbs the game experience. Therefore the notification will be deactivated with the upcoming patch.
5. NA server issues
The NA Server has been suffering from crashes and connection issues. We are very aware of this and constantly discussing this issue very closely with the developer. In the recent weeks, different measures to mitigate the problems have been tried but unfortunately, we are still experiencing problems. Be assured that this topic is of very high importance to us.
Possible solutions have been discussed again today and we will try everything to get this under control as soon as possible. We’d like to apologize for the inconveniences this has caused to you and therefore want to send you a gift box with some useful items and currency.
6. Compensation
Lastly, we have decided to send all of you a gift package to make up for the recent issues. Starting today, you can claim it in your System Mail through your mail box now. It contains the following items:
• 1x Selection Chest: Hero Troop Conscription Paper*
• 1x Selection Chest: Rare Troop Conscription Paper
• 1x Bundle Chest: Common Grindstone Chest (x10)
• 1x Bundle Chest: Fine Grindstone Chest (x10)
• 1x Coupon Chest
• 1x Potion Bundle
• 4x Gold Ingot (100k Gold)
• 5x Troop Strategy Book III
The compensation can be redeemed once per account. Please login until the 29.02.2020 (23:59 CET / 2:59 PM PST) to claim your items.
Your Kingdom Under Fire 2 Team
*It’s not displayed ingame but all troops in this chest are 3-star troops.You might see a Paladin but it’s a Crusader. This is a loca issue which will be fixed with the next update.