Surgeon Simulator 2: Access All Areas is a-live across Steam, Xbox, Xbox Game Pass, Epic Game Store and the Microsoft Store. Since launching on Thursday 2nd, we’ve seen thousands of aspiring surgeons jumping into the game to fix, or worsen, Bob’s ailments.
Launching a live game often comes with a few teething problems, and whilst we’ve seen plenty of funny streams, screenshots and videos of people enjoying Surgeon Simulator 2: Access All Areas, we’re also aware of some issues a portion of players are facing.
We’ve logged all reported bugs and technical issues safely stored in our backlog but, for transparency, we wanted to list out the game issues that are being prioritised by the development team for the remainder of this week. These issues require a bit more work and attention than simply pushing out hotfixes, but here’s what we’re currently working on:
- Long loading screens, authentication issues, black screen issues
Most of these issues are related to our server capacity, which has been consistently overwhelmed since the game’s launch on Thursday due to high player demand. It’s our first Game Pass launch as a studio, and it’s been a learning curve for us.
As soon as the server issues were identified, we began upscaling our capacity and are continuing to make improvements each day. Specific server improvements have been made to allow more players into the game, and we’re monitoring this on a regular basis.
- Multiplayer issues, party disconnections and friends appearing offline
Surgery is best enjoyed with friends, but a portion of players aren’t actually able to team up with their friends to play Surgeon Simulator 2: Access All Areas. This is tied to the server issues mentioned above, but the developers are looking into multiplayer specific solutions to get this resolved across all platforms ASAP.
- Error pop-ups, voice / multiplayer ban messages
Don’t worry, we haven’t actually banned you. We’re aware of players across the Windows Store experiencing pop-up messages saying that they’re banned from multiplayer or communicating with other players. This is not the case and is in fact another known issue that we’re continuing to investigate.
Error messages cropping up during gameplay can usually be ignored, or dealt with by restarting the game, however as this has continued persisting it requires some developer time to get a solution.
- Progression problems, missing cosmetics
You may find that your game progress hasn’t been updated in-game, or that when you visit the mirror in the lobby you don’t have the right cosmetics or the cosmetics that you’re owed (for example, Plague Doctor). This issue is impacting a small number of players, but we’re looking into the progress reset issues as a matter of urgency.
On top of reported bugs, there has also been plenty of community feedback, whether that’s around difficulties with controllers or general pieces of feedback. We have gathered all of this, and once we deal with the prioritised technical issues, we’ll move on to reviewing the feedback that’s been presented.
If you’re experienced any of the above problems whilst trying to enjoy Surgeon Simulator 2: Access All Areas, we’re sorry, and we’re super grateful for your patience.
You can get more frequent updates on the official Discord server here.
